Boost Your Work Competence with NLP (Module 3: Win the Heart of Your Customers by NLP Customer Service)

Objective
 
The programme aims to
-.Enable participants to understand the principles and applications of Neuro-Linguistic Programming (NLP);
-.Build up and enrich mindset of the participants for success;
-.Enhance participants’ influential power to have high impact communication and interpersonal effectiveness (i.e., rapport skills, persuasion, motivation);
-.Equip participants with skills and techniques to enhance personal effectiveness by using NLP models.
 
Content
 
Part 1
1. The importance of providing good service as Insurance intermediaries
-.NLP belief in insurance customer service – Awareness
-.NLP belief in insurance customer service - Flexibility
-.What is quality customer service from the perspective of insurance customers
2. NLP Skills to establish good relationship with insurance customers
-.Analysis of customer behaviour
-.Emotion handling / Empathy
-.Perceptual Position
 
Part 2
1. NLP Skills to Handle Difficult Insurance Customers
-.Rapport Building
-.Empathic Listening
-.5S Questioning Skills
-.Handling Objections
2. Application of NLP customers service skills by insurance intermediaries (Skills Practice)