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Programme Contents
• Part I – Introduction of the Hong Kong Monetary Authority - Code of Banking Practice
• Part II – Recommendations of Code of Banking Practice
• Relationship between institutions and customers
• Handling customer complaints
• Opening / Closing of accounts
• Operation of accounts
• Recovery of Loans and Advances
Teaching Language
All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)
Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours
IA CPD Hours: 2 (Ethic or Regulations)
MPFA Non-core CPD Hours: 2
SFC CPT Hours: 2
HKMA ECF CPD Hours 2
