The course will cover various business skills relevant to financial professionals. It will be accompanied by appropriate cases to illustrate the practical application of these skills. Participants will be able to enhance their professional performance in handling daily operations and negotiating with clients, thereby strengthening their personal business development capabilities.
- Part 1 : Understanding Customer Needs
- Part 2 : Controlling Conflict and Time in Customer Service
- Part 3 : Building Trust with Business Ethics
(eCPD: 1 hours)
*This course is only for online registration
*For new students to activate the eCPD training account, they have to register on this website and complete the identity verification. They can apply for online courses after the account is confirmed.
*Students will receive a confirmation email within 5 working days after successful enrolment (exclusive of Saturdays, Sundays & Public Holidays).
*Students should complete the eCPD programme before the course expiry date specified on the confirmation email. (i.e. generally within 3 months)
* Student must complete all parts of the course and pass relevant assessment(s) in order to obtain the e-Certificate of attainment issued by the Institute of Professional Education And Knowledge (PEAK) and earn specific CPD hoursof the course.
*For E-learning CPD activities: Individual licensees can only earn CPD hours by taking the E-learning CPD activity once during the same Assessment Period. If an individual licensee repeats the same E-learning CPD activity in the same Assessment Period, the repeat one will not be counted.
