| Service | Standard |
|---|---|
| 1. Handling of Enquiry and Complaint | |
| - Telephone (voice mail message) | Within 1 working day ① |
| - Written | Within 5 working days ①② |
| 2. Issuance of Examination Result | |
| - Computer-based Examination | 7 working days after exam (delivered by local surface mail) |
| - Paper-based Examination | 14 working days after exam (delivered by local surface mail) |
① Exam Centre’s working days are from Monday to Friday, excluding the public holidays.
② For cases requiring more information or further investigation, an interim reply will be provided within 5 working days, to be followed by a detailed written reply as soon as relevant information is available.