| Service | Standard |
|---|---|
| 1. Handling of Enquiry and Complaint | |
| - Telephone (voice mail message) | Within 1 working day ① |
| - Written | Within 5 working days ①② |
| 2. Issuance of Examination Result | |
| - Computer Test | Immediately after test (distributed in person) |
| - Written Test | 2 working days after test (delivered by local surface post) |
① Exam Centre’s working days are from Monday to Friday, excluding the public holidays.
② For cases requiring more information or further investigation, an interim reply will be provided within 5 working days, to be followed by a detailed written reply as soon as relevant information is available.