"Communicating without Talking'' for Financial Professionals Module 3 : Non - verbal Communication Skills II - Understanding insurance Customers through Body Language

Course Code:

728E2

Start Date:

To Be Advised

Hours:

2.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

Objective (This course provides Chinese objective only)

人類的溝通模式並不單靠語言和文字的表達，相反，根據專家的研究及分析所得，人與人的日常溝通九成以上都是倚靠非語言〔或稱身體語言〕的。身體語言包括外觀儀表、聲線語調，以至社交禮儀等所有非語言表達的訊息。儘管非語言比語言溝通在傳遞訊息中所佔的比重為多，但卻往往容易被人忽略，原因是人們通常傾向重覆一些慣常的動作和行為，習以為常後便不易察覺到要改善的地方。試想象一些你敬佩的成功人士，他們的儀態打扮、舉手投足，每每都讓人留下深刻而美好的印象。事實上，在現今激烈競爭的工作環境下，要取得更大的競爭優勢，要在同事、上司、客戶心中留下良好的印象，甚或要達致更有效的溝通，你都需要同時具備優秀的非語言講通能力，以提升個人的專業形象。本工作坊會是你的鏡子，讓你看清楚自已的身體語言特徵，從而加以改善，於完成課程後，你的社交魅力將會是「不言而喻」的美好！

Content (This course provides Chinese contents only)

1.正面或負面的訊息傳遞
2.非語言溝通的訊息
3.身體語言解碼
4.同聲同氣

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours: 2

MPFA Non-core CPD Hours: 2

SFC CPT Hours: 2

Course Code	Programme	Level
726E2	Communicating without Talking for Financial Professionals Module 1: Non-verbal Communications Overview	Short Course
727E2	Communicating without Talking for Financial Professionals Module 2: Non-verbal Communication Skills I	Short Course
729E2	Communicating without Talking for Financial Professionals Module 4: Non-verbal Communication Skills III	Short Course

Language

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"Communicating without Talking'' for Financial Professionals Module 3 : Non - verbal Communication Skills II - Understanding insurance Customers through Body Language