MPF Training Programme Module 6: Conduct of MPF Intermediaries and Latest Development of the MPF System (Update 2023)
强积金培训 单元六:强积金中介人操守及强积金制度发展(2023)
Part 1: Findings of Mystery Shopping Programme (MSP) on Selling Practices in respect of TVC
1. Background of MSP and key findings of MSP
2. Major areas for improvements
- Know-your-client (KYC) procedures
- Explanation of product features and disclosure of risks
- Disclosure of information about monetary and non-monetary benefits to be received
- Recommending products without understanding the customer's circumstances and needs
Part 2: Other Conduct Issues about MPFIs
Safeguard against Dishonest, Criminal or Fraudulent Activities
1. Improper unsolicited calls or telephone marketing activities
2. Falsified application information or documents (including forged copies of MPF exam result)
Part 3: Updates on eMPF Platform
1. Key objectives of eMPF Platform and resulting changes
2. Progress of building eMPF Platform
3. Impact on MPFIs and recommended actions
Q&A
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