Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 3: How to use mediation skills to resolve financial disputes?

Course Code:

765F2

Start Date:

To Be Advised

Hours:

3.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

Objective (This course provides Chinese objective only)

-.了解金融糾紛調解中心的調解和仲裁程序
-.設計一個有效的調解協議計劃書
-.運用談判的技巧解讀客戶的不滿、為調解鋪路
-.利用溝通技巧，有效和有建設性地傳達信息
-.擬定與調解員合作的策略，以達致更佳的成果

Content (This course provides Chinese contents only)

-.輔助 / 促進技巧
-.重塑技巧
-.現實情況測試
-.案例展示

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours:	3
MPFA Non-core CPD Hours:	3
SFC CPT Hours:	3
HKMA ECF CPD Hours	3

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Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 3: How to use mediation skills to resolve financial disputes?