Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 4: Mediation Representation Framework

Course Code:

766F2

Start Date:

To Be Advised

Hours:

3.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

課程目標

-.了解金融糾紛調解中心的調解和仲裁程序

-.設計一個有效的調解協議計劃書

-.運用談判的技巧解讀客戶的不滿、為調解鋪路

-.利用溝通技巧，有效和有建設性地傳達信息

-.擬定與調解員合作的策略，以達致更佳的成果

內容

單元四 : 調解架構

-.介紹調解架構

-.解決問題的7種談判元素

-.解決問題的準備

-.收集資料

-.計劃題問和所需提供的資料信

-.交換特定的資訊

-.協調和分享資訊

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

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