Objective
The programme aims to
-.Enable participants to understand the principles and applications of Neuro-Linguistic Programming (NLP);
-.Build up and enrich mindset of the participants for success;
-.Enhance participants’ influential power to have high impact communication and interpersonal effectiveness (i.e., rapport skills, persuasion, motivation);
-.Equip participants with skills and techniques to enhance personal effectiveness by using NLP models.
Content
Part 1
1. The importance of providing good service as Insurance intermediaries
-.NLP belief in insurance customer service – Awareness
-.NLP belief in insurance customer service - Flexibility
-.What is quality customer service from the perspective of insurance customers
2. NLP Skills to establish good relationship with insurance customers
-.Analysis of customer behaviour
-.Emotion handling / Empathy
-.Perceptual Position
Part 2
1. NLP Skills to Handle Difficult Insurance Customers
-.Rapport Building
-.Empathic Listening
-.5S Questioning Skills
-.Handling Objections
2. Application of NLP customers service skills by insurance intermediaries (Skills Practice)
Enrollment
- Enrollment of virtual CPD programmes can only be made through VTC’s Continuing & Professional Education website (https://cpe.vtc.edu.hk/en). The programme fees must be paid online by Credit Card (Visa / Master). Only enrollment with completed information and payment will be processed.
- Applicants should upload* a copy of your Hong Kong Identity (HKID) Card / Passport / Travel Document, or valid visa / entry permit for study issued by the Immigration Department of the Hong Kong Special Administrative Region (HKSAR) during the enrollment process for identity verification purpose. The uploaded image should only show your full name in both English and Chinese with your photo. Other personal information must be covered.
* File size shall be less than 4 MB. File format shall be in jpg, jpeg, pdf or png.
- All places are allocated on a first-come-first-served basis. Incomplete forms and forms received without payment will not be processed.
Notification of Class Commencement
Successful applicants will be notified of the class confirmation and relevant information by email at least 7 working days## before class commencement. Login information including Meeting ID and Passcode, and Student Login ID will be sent to students by email 3 working days## before class commencement. Please contact us at 2836 1892 if you do not receive the notification and/or login information 3 working days## before the class commencement.
## Working days (exclusive of Saturdays, Sundays and Public Holidays)
Applicants should ensure their digital devices be equipped with a video camera and connected to a stable network before enrolling the virtual CPD Programme.
Students are required to show themselves in front of the camera throughout the lesson, otherwise the CPD / CPT hours will be deducted.
Certificate
Students who have participated in PEAK’s CPD short courses via virtual classrooms and achieved an attendance rate of 80% or higher may download their certificates from PEAK’s website (www.peak.edu.hk) starting from the 6th working day upon completion of the respective courses. The certificates shall be downloaded within three months from the date of course completion.
Note: Only electronic form of Certificate (“e-Certificate”) will be provided for virtual CPD short courses that commence on or after 1 May 2026. For enquiries, please call 2836 1922.
