Objective
The programme aims to
-.Enable participants to understand the principles and applications of Neuro-Linguistic Programming (NLP);
-.Build up and enrich mindset of the participants for success;
-.Enhance participants’ influential power to have high impact communication and interpersonal effectiveness (i.e., rapport skills, persuasion, motivation);
-.Equip participants with skills and techniques to enhance personal effectiveness by using NLP models.
Content
Part 1
1. The importance of providing good service as Insurance intermediaries
-.NLP belief in insurance customer service – Awareness
-.NLP belief in insurance customer service - Flexibility
-.What is quality customer service from the perspective of insurance customers
2. NLP Skills to establish good relationship with insurance customers
-.Analysis of customer behaviour
-.Emotion handling / Empathy
-.Perceptual Position
Part 2
1. NLP Skills to Handle Difficult Insurance Customers
-.Rapport Building
-.Empathic Listening
-.5S Questioning Skills
-.Handling Objections
2. Application of NLP customers service skills by insurance intermediaries (Skills Practice)
Applicants should ensure their digital devices be equipped with a video camera and connected to a stable network before enrolling the virtual CPD Programme.
Students are required to show themselves in front of the camera throughout the lesson, otherwise the CPD / CPT hours will be deducted.
Certificate
Students who have participated in PEAK’s CPD short courses via virtual classrooms and achieved an attendance rate of 80% or higher may download their certificates from PEAK’s website (www.peak.edu.hk) starting from the 6th working day upon completion of the respective courses. The certificates shall be downloaded within three months from the date of course completion.
Please note that students should choose to download their certificates from our website or have their certificates sent by ordinary post during the online application process. Once students have chosen the mail delivery option, they will not be able to download their certificates via online means. The certificates will be sent to their registered local correspondence address within 14 working days from the date of course completion. PEAK will not be responsible for any loss in mailing.
