Essential Technical Insurance knowledge for effective service quality enhancement – Module 6: Basic Claims Concepts

Course Code:

PE4200258

Start Date:

To Be Advised

Hours:

3.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

Enquiry Email: peak@vtc.edu.hk

Contents:

1. Basic Claims and legal environment

2. Essential Reserving philosophies and concepts of IBNR (including but not reported claims)

3. Claims management including Complaints handling

4. ICCB and Alternative Dispute Resolutions

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours: 3

MPFA Non-core CPD Hours: 3

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