Objective:
With the introduction of the Civil Justice Reforms and setting up of the Financial Dispute Resolution Centre, this course is designed to enhance the participants to understand the latest developments of dispute resolution and to review the theory of conflict and the skills of negotiation and mediation. Participants will understand the whole process on Mediation, mediation skills including communication, negotiation, reframing, facilitation and empowerment.
Content:
1 Settlement of Claims & Alternative Dispute Resolution (ADR) & related ordinance - Negotiation - Mediation - Arbitration - Litigation
2. Other relevant Provisions related to Conflict Dispute including types and resources
3. Mediation Principle & Practice
4. Mediation skill & Process 5. Mediation Case Workshop