MPF Training Programme Module 6: Conduct of MPF Intermediaries (MPFIs) and Development of the MPF System (2023)

MPF Training Programme Module 6: Conduct of MPF Intermediaries and Latest Development of the MPF System (Update 2023)

強積金培訓單元六：強積金中介人操守及強積金制度發展 (2023年更新)

Part 1: Findings of Mystery Shopping Programme (MSP) on Selling Practices in respect of TVC

1. Background of MSP and key findings of MSP

2. Major areas for improvements

1. Know-your-client (KYC) procedures
2. Explanation of product features and disclosure of risks
3. Disclosure of information about monetary and non-monetary benefits to be received
4. Recommending products without understanding the customer's circumstances and needs

Part 2: Other Conduct Issues about MPFIs

Safeguard against Dishonest, Criminal or Fraudulent Activities

1. Improper unsolicited calls or telephone marketing activities

2. Falsified application information or documents (including forged copies of MPF exam result)

Part 3: Updates on eMPF Platform

1. Key objectives of eMPF Platform and resulting changes

2. Progress of building eMPF Platform

3. Impact on MPFIs and recommended actions

Q&A