Objectives
This module aims to help professionals in the insurance and financial industries expand their business opportunities by improving communication with elders. Participants will learn how to understand and respond to traditional values and expectations, master effective communication strategies and conflict resolution methods, balance work and family demands, and focus on self-care and emotional well-being, enhancing cultural sensitivity and appreciation.
Participants will gain a deep understanding of the traditional values and expectations of elders and learn how to communicate effectively within these frameworks. The course will help participants master strategies and techniques for effective communication with elders, enhancing mutual understanding and trust, thereby expanding business opportunities. Participants will also learn how to handle conflicts and resolve differences in both family and workplace settings, achieving win-win outcomes. The course will explore how to find a balance between workplace and family expectations and needs. Additionally, the course emphasizes the importance of self-care and emotional health, teaching relevant practical methods. Participants will enhance their sensitivity to and appreciation of different cultures, promoting harmonious interpersonal relationships. Finally, through practice and reflection, participants will consolidate the knowledge and skills learned and apply them in daily life and work
