Module 2: Becoming an Expert in Front of Friends
Objectives
This module aims to help professionals in the insurance and financial industries expand their business opportunities by improving communication with elders. Participants will learn how to understand and respond to traditional values and expectations, master effective communication strategies and conflict resolution methods, balance work and family demands, and focus on self-care and emotional well-being, enhancing cultural sensitivity and appreciation.
Participants will gain a deep understanding of the traditional values and expectations of elders and learn how to communicate effectively within these frameworks. The course will help participants master strategies and techniques for effective communication with elders, enhancing mutual understanding and trust, thereby expanding business opportunities. Participants will also learn how to handle conflicts and resolve differences in both family and workplace settings, achieving win-win outcomes. The course will explore how to find a balance between workplace and family expectations and needs. Additionally, the course emphasizes the importance of self-care and emotional health, teaching relevant practical methods. Participants will enhance their sensitivity to and appreciation of different cultures, promoting harmonious interpersonal relationships. Finally, through practice and reflection, participants will consolidate the knowledge and skills learned and apply them in daily life and work
Content:
- 社交技巧的重要性
- 自信建立
- 有效溝通技巧
- 人脈網絡和關係建立
- 個人形象管理
- 社交影響力
- 案例研究，實例分享
Enrollment
- Enrollment of virtual CPD programmes can only be made through VTC’s Continuing & Professional Education website (https://cpe.vtc.edu.hk/en). The programme fees must be paid online by Credit Card (Visa / Master). Only enrollment with completed information and payment will be processed.
- Applicants should upload* a copy of your Hong Kong Identity (HKID) Card / Passport / Travel Document, or valid visa / entry permit for study issued by the Immigration Department of the Hong Kong Special Administrative Region (HKSAR) during the enrollment process for identity verification purpose. The uploaded image should only show your full name in both English and Chinese with your photo. Other personal information must be covered.
* File size shall be less than 4 MB. File format shall be in jpg, jpeg, pdf or png.
- All places are allocated on a first-come-first-served basis. Incomplete forms and forms received without payment will not be processed.
Notification of Class Commencement
Successful applicants will be notified of the class confirmation and relevant information by email at least 7 working days## before class commencement. Login information including Meeting ID and Passcode, and Student Login ID will be sent to students by email 3 working days## before class commencement. Please contact us at 2836 1906 if you do not receive the notification and/or login information 3 working days## before the class commencement.
## Working days (exclusive of Saturdays, Sundays and Public Holidays)
Applicants should ensure their digital devices be equipped with a video camera and connected to a stable network before enrolling the virtual CPD Programme.
Students are required to show themselves in front of the camera throughout the lesson, otherwise the CPD / CPT hours will be deducted.
Certificate
Students who have participated in PEAK’s CPD short courses via virtual classrooms and achieved an attendance rate of 80% or higher may download their certificates from PEAK’s website (www.peak.edu.hk) starting from the 6th working day upon completion of the respective courses. The certificates shall be downloaded within three months from the date of course completion.
Please note that students should choose to download their certificates from our website or have their certificates sent by ordinary post during the online application process. Once students have chosen the mail delivery option, they will not be able to download their certificates via online means. The certificates will be sent to their registered local correspondence address within 14 working days from the date of course completion. PEAK will not be responsible for any loss in mailing.
