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Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 5: Mediation at the FDRC

Course Code:

767F2

Start Date:

To Be Advised

Hours:

2.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

Objective (This course provides Chinese objective only)

-.了解金融糾紛調解中心的調解和仲裁程序
-.設計一個有效的調解協議計劃書
-.運用談判的技巧解讀客戶的不滿、為調解鋪路
-.利用溝通技巧，有效和有建設性地傳達信息
-.擬定與調解員合作的策略，以達致更佳的成果

Content (This course provides Chinese contents only)

單元五 : 調解中心的調解服務
-.調解Do’s和 Don’ts
-.預期的障礙
-.獲取調解員協助

Teaching Language

All classes are conducted in Cantonese and supplemented with English terminology

CPD

SFC CPT:	2
MPFA CPD Non-core:	2
IA CPD Hours:	2

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Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 5: Mediation at the FDRC