How Artificial Intelligence (AI) and Chatbot Technology Help for Responsive Customer Service with Multiple Languages in Property Management

Course Objective

The course aims to equip property management practitioners with the necessary knowledge and practical skills to leverage AI and chatbot technology so that they are able to provide responsive customer service in multiple languages. Participants will gain a comprehensive understanding of AI-driven chatbots and explore real-world applications through live demonstration on adopting multilingual chatbots.

Upon completion of this course, participants are expected to be able to:

• Understand the fundamentals of AI and chatbot technology
• Comprehend the role of AI-driven chatbots in delivering efficient multilingual customer service
• Explore practical use cases and applications of chatbots in diverse language scenarios
• Gain skills from live demonstrations on adopting multilingual chatbot
• Learn to integrate chatbot technology seamlessly into customer service operations

• Only electronic teaching material will be provided. Participants are advised to scan the QR code to download the material on the day of the course.