课程目标 (此课程目标只提供英文版)
After the course, participants should be able to understand the outline of various methods of dispute resolution involving putting the dispute into the hands of a neutral third party and to apply the most suitable resolution processes.
内容 (此课程内容只提供英文版)
-.Overview of Alternative Dispute Resolution
-.Advantages & disadvantages of Negotiation, Mediation, Arbitration
-.Features, techniques, mechanisms & process of ADR
-.Insurance Claims Complaints Bureau
