Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 3: How to Use Mediation Skills to Resolve Financial Disputes? (Virtual class through Zoom)

Objective (This course provides Chinese objective only)

-.了解金融糾紛調解中心的調解和仲裁程序
-.設計一個有效的調解協議計劃書
-.運用談判的技巧解讀客戶的不滿、為調解鋪路
-.利用溝通技巧，有效和有建設性地傳達信息
-.擬定與調解員合作的策略，以達致更佳的成果


Content (This course provides Chinese contents only)

-.輔助 / 促進技巧
-.重塑技巧
-.現實情況測試
-.案例展示

Enrollment

• Enrolments of virtual CPD programmes can only be made online through VTC’s Continuing & Professional Education website (https://cpe.vtc.edu.hk/en).  Applicants may pay the programme fee by Credit Card (Visa / Master) in the online enrolment system. Only enrolment with completed information and payment will be processed.
• Applicants should upload* the Hong Kong Identity (HKID) Card / Passport / Travel Document, or valid visa / entry permit for study issued by the Immigration Department of the Hong Kong Special Administrative Region (HKSAR) for enrollment. Please show your full name both in English and Chinese and your photo only. Other personal information  must be covered.   

* File size shall be less than 4 MB. File format shall be in jpg, jpeg, pdf or png.

• All places are allocated on a first-come-first-served basis.

Notification of Class Commencement

Successful applicants will be notified of the class confirmation and relevant information by email at least 7 working days^## before class commencement.  Students will receive an email from PEAK with virtual class link and student login ID 3 working days^## before class commencement. Please contact us at 2836 1906 if you do not receive the notification 3 working days^## before the class commencement.

## Working days (exclusive of Saturdays, Sundays and Public Holidays)

For virtual CPD programmes, applicants MUST prepare camera or web cam with stable network connection.

During the class, student must keep the camera on, and stay in front of the camera, otherwise the CPD / CPT hours will be deducted.