Mind Management Series - Stress Management Module 7: Handling Customers' Emotions

Course Code:

PBA00047

Start Date:

To Be Advised

Hours:

2.0

Level:

Short Course

Application Form Apply Now

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

Objective (This course provides Chinese objective only)

香港是國際金融中心，金融從業員數以十萬計，競爭激烈。與一般城市人一樣，他們每天承受着大大少少、來自工作、學業、家庭、生活改變等等的壓力。不同的可能是他們的工作表現往往容易被量化，以至前線金融從業員的工作壓力多源於「跑數」。另一方面，由於工作涉及客戶的金錢利益，做生意之餘還要顧及不少合規要求，稍一差池，便可能對客戶以至所屬金融機構造成損失。工作壓力之大，可想而知。
若果處理得宜，壓力可以是動力的泉源。反之壓力爆煲，則會危害身心健康，後果堪虞。如何才能好好管理壓力、讓自己處於最佳狀態? 融合佛學與現代心理學的知識，本課程是心靈管理系列之壓力管理，特別為金融業朋友而設，解構有關如何面對壓力和管理壓力下各樣負面情緒的技巧，還包括一些簡易的放鬆方法與策略，讓學員在工作上更得心應手、笑迎壓力。

Content (This course provides Chinese contents only)

• 消費心理學的基本概念
• 認識銷售與消費的角度
• 了解客戶的想法和情緒
• 與客戶溝通的技巧

Teaching Language

Conducted in English

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours:	2
MPFA Non-core CPD Hours:	2
SFC CPT Hours:	2

Course Code	Programme	Level
PBA00041	Mind Management Series - Stress Management Module 1: Introduction of Stress	Short Course
PBA00042	Mind Management Series - Stress Management Module 2: Positive Thinking (1)	Short Course
PBA00043	Mind Management Series - Stress Management Module 3: Positive Thinking (2)	Short Course
PBA00044	Mind Management Series - Stress Management Module 4: Stress Reduction Techniques (Helping Others)	Short Course
PBA00045	Mind Management Series - Stress Management Module 5: Stress Reduction Techniques (Self-helping)	Short Course
PBA00046	Mind Management Series - Stress Management Module 6: Overcoming Anxiety and Depression	Short Course

2025/06/24

Date: 24.6.2025
Time: 10:00am-12:00pm
Duration:2 hours
Venue: 9/F, VTC Tower, 27 Wood Road, WanChai

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Mind Management Series - Stress Management Module 7: Handling Customers' Emotions