Workplace Psychology: Lively Learning and Using NLP (Insurance and Investment Professionals) Module 2 : How to Improve Service Quality through NLP Techniques - Application of Empathy Model - RETHINK

Course Code:

PE4200580

Start Date:

To Be Advised

Hours:

2.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

28361922

Content

- Principles of NLP

- RETHINK model

- Situations that RETHINK model helps

- Sympathy - perceptual follow up & follow through

- Case Study and application of concepts from this module

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours: 2 (subject to HKCAAVQ approval)

MPFA Non-core CPD Hours: 2

SFC CPT Hours: 2

HKMA ECF CPD Hours -

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