(This course provides Chinese introduction only)
課程目的
通過剖析本港常見的壽險、醫療險和其他個人保險索償爭議案例 :
- 讓學員知悉其於向客人提供意見時，應著重解釋披露某些重要事實的重要性，容易被客人誤解的承保及不保項目，和容易 被客人忽略的被保險人(保單生效後)責任。
- 讓學員了解法庭及保險索償投訴局在推行裁決時所採用的多項原則，進而提升自身詮釋保險合約的能力。
課程對象
個人保險從業員
課程摘要
- 索償程序
- 下列類別的個案分析 : 沒有披露事實、保險合約的詮釋、違反保單條款或條件、賠償金額、不保事項
課程特色
課程中分析的個案多屬保險索償投訴局的投訴委員會曾經裁決過的個案。保險索償投訴局的。《公司章程》第82條(a) 及(b)款規定，投訴委員會會於裁決時，(有別於法庭) 有權考慮個案涉及的其他事宜，毋須死硬詮釋保單條款。
Enrollment
- Enrollment of virtual CPD programmes can only be made through VTC’s Continuing & Professional Education website (https://cpe.vtc.edu.hk/en). The programme fees must be paid online by Credit Card (Visa / Master). Only enrollment with completed information and payment will be processed.
- Applicants should upload* a copy of your Hong Kong Identity (HKID) Card / Passport / Travel Document, or valid visa / entry permit for study issued by the Immigration Department of the Hong Kong Special Administrative Region (HKSAR) during the enrollment process for identity verification purpose. The uploaded image should only show your full name in both English and Chinese with your photo. Other personal information must be covered.
* File size shall be less than 4 MB. File format shall be in jpg, jpeg, pdf or png.
- All places are allocated on a first-come-first-served basis. Incomplete forms and forms received without payment will not be processed.
Notification of Class Commencement
Successful applicants will be notified of the class confirmation and relevant information by email at least 7 working days## before class commencement. Login information including Meeting ID and Passcode, and Student Login ID will be sent to students by email 3 working days## before class commencement. Please contact us at 2836 1892 if you do not receive the notification and/or login information 3 working days## before the class commencement.
## Working days (exclusive of Saturdays, Sundays and Public Holidays)
Applicants should ensure their digital devices be equipped with a video camera and connected to a stable network before enrolling the virtual CPD Programme.
Students are required to show themselves in front of the camera throughout the lesson, otherwise the CPD / CPT hours will be deducted.
Certificate
Students who have participated in PEAK’s CPD short courses via virtual classrooms and achieved an attendance rate of 80% or higher may download their certificates from PEAK’s website (www.peak.edu.hk) starting from the 6th working day upon completion of the respective courses. The certificates shall be downloaded within three months from the date of course completion.
Note: Only electronic form of Certificate (“e-Certificate”) will be provided for virtual CPD short courses that commence on or after 1 May 2026. For enquiries, please call 2836 1922.
