Advanced Skills in Handling Financial Disputes and Preparing for the FDRC Workshop Module 2: Process of Mediation

Course Code:

764F2

Start Date:

To Be Advised

Hours:

4.0

Level:

Short Course

Application Form

Email:

peak@vtc.edu.hk

Enquiry:

2836 1922

Objective (This course provides Chinese objective only)

完成課程後，學員應能:

-.了解金融糾紛調解中心的調解和仲裁程序

-.設計一個有效的調解協議計劃書

-.運用談判的技巧解讀客戶的不滿、為調解鋪路

-.利用溝通技巧，有效和有建設性地傳達信息

-.擬定與調解員合作的策略，以達致更佳的成果

Content (This course provides Chinese contents only)

-.調解員的角色？

-.調解過程中:

-.如何準備調解？

-.溝通技巧

-.談判技巧

-.案例展示

Teaching Language

All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

IA CPD Hours: 4

MPFA Non-core CPD Hours: 4

SFC CPT Hours: 4

HKMA ECF CPD Hours 4

Bookmark this

Language