The programme aims to -.Enable participants to understand the principles and applications of Neuro-Linguistic Programming (NLP); -.Build up and enrich mindset of the participants for success; -.Enhance participants’ influential power to have high impact communication and interpersonal effectiveness (i.e., rapport skills, persuasion, motivation); -.Equip participants with skills and techniques to enhance personal effectiveness by using NLP models.
Content
Part 1 1. The importance of providing good service as Insurance intermediaries -.NLP belief in insurance customer service – Awareness -.NLP belief in insurance customer service - Flexibility -.What is quality customer service from the perspective of insurance customers 2. NLP Skills to establish good relationship with insurance customers -.Analysis of customer behaviour -.Emotion handling / Empathy -.Perceptual Position
Part 2 1. NLP Skills to Handle Difficult Insurance Customers -.Rapport Building -.Empathic Listening -.5S Questioning Skills -.Handling Objections 2. Application of NLP customers service skills by insurance intermediaries (Skills Practice)
Teaching Language
All classes are conducted in Cantonese, supplemented with English terminology. (Except courses are specified conducted in English)
Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours