Boost Your Work Competence with NLP Module 7: NLP Conflict Resolution Course Code: SC-2066-11 Start Date: To Be Advised Hours: 4.0 Level: Short Course Application Form Email: peak@vtc.edu.hk Enquiry: 2836 1922 Programme Information Objective (This course provides Chinese objective only) 於完成課程後，學員應能 認識NLP的正向心理學 改變固有信念，建立會談策略 加強銷售技巧，激勵銷售人員達標 提升潛能，成為達標者 Content (This course provides Chinese contents only) 1. 衝突的成因 - 衝突的背後用意 2.建立健康客户關係 - R.A.D.A.R. 模式 - R.A.D.A.R. 評估步驟 3. 認識關係出現之危機 - 觀察挑釁性表現和行為 - 危機走勢圖 4. 理解和處理情緒 - 理解憤怒和挑釁 - 正面支持刁難客戶 - 理解恐懼和壓力 5. 建立健康溝通技巧 - 溝通策略 - 距離心理學 6. SODAS 處理衝突模式 - 應對衝突 - 脫離技巧 7. 重建客户關係 - 理解盲點 - 重定健康關係價值觀、信念和規範 General Information Teaching Language All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English) Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours IA CPD Hours: 4 MPFA Non-core CPD Hours: 4 SFC CPT Hours: 4 Progression Path N/A bookmark Bookmark this
Course Code: SC-2066-11 Start Date: To Be Advised Hours: 4.0 Level: Short Course Application Form Email: peak@vtc.edu.hk Enquiry: 2836 1922 Programme Information Objective (This course provides Chinese objective only) 於完成課程後，學員應能 認識NLP的正向心理學 改變固有信念，建立會談策略 加強銷售技巧，激勵銷售人員達標 提升潛能，成為達標者 Content (This course provides Chinese contents only) 1. 衝突的成因 - 衝突的背後用意 2.建立健康客户關係 - R.A.D.A.R. 模式 - R.A.D.A.R. 評估步驟 3. 認識關係出現之危機 - 觀察挑釁性表現和行為 - 危機走勢圖 4. 理解和處理情緒 - 理解憤怒和挑釁 - 正面支持刁難客戶 - 理解恐懼和壓力 5. 建立健康溝通技巧 - 溝通策略 - 距離心理學 6. SODAS 處理衝突模式 - 應對衝突 - 脫離技巧 7. 重建客户關係 - 理解盲點 - 重定健康關係價值觀、信念和規範 General Information Teaching Language All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English) Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours IA CPD Hours: 4 MPFA Non-core CPD Hours: 4 SFC CPT Hours: 4 Progression Path N/A bookmark Bookmark this
