Boost Your Work Competence with NLP Module 8: Handling Difficult Customers Course Code: SC-2067-11 Start Date: To Be Advised Hours: 5.0 Level: Short Course Application Form Email: peak@vtc.edu.hk Enquiry: 2836 1922 Programme Information 課程目標 (This course provides Chinese objective only) 於完成課程後，學員應能 認識NLP的正向心理學 改變固有信念，建立會談策略 加強銷售技巧，激勵銷售人員達標 提升潛能，成為達標者 Content (This course provides Chinese contents only) 單元十：處理刁難客戶(5小時) 1.刁難處境的定義 2.客戶類型 -.客戶處事模式 3.刁難處境的類型 -.特難應對的人格分析 -.情緒化客戶的行為線索 4.理解客戶情緒的背後 -.客户的心理創傷 -.理解創傷壓力的模式 5.刁難處境下的再建親和力 -.建立安全感 -.靈活溝通策略 -.距離心理學 6.處理衝突的RESOLVE 模式 -.豐資狀態 -.建立親和 -.期望效果 -.打開客戶心窗 -.帶領客戶 -.印證改變 -.生態平衡 General Information Teaching Language All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English) Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours IA CPD Hours: 5 MPFA Non-core CPD Hours: 5 SFC CPT Hours: 5 bookmark Bookmark this
Course Code: SC-2067-11 Start Date: To Be Advised Hours: 5.0 Level: Short Course Application Form Email: peak@vtc.edu.hk Enquiry: 2836 1922 Programme Information 課程目標 (This course provides Chinese objective only) 於完成課程後，學員應能 認識NLP的正向心理學 改變固有信念，建立會談策略 加強銷售技巧，激勵銷售人員達標 提升潛能，成為達標者 Content (This course provides Chinese contents only) 單元十：處理刁難客戶(5小時) 1.刁難處境的定義 2.客戶類型 -.客戶處事模式 3.刁難處境的類型 -.特難應對的人格分析 -.情緒化客戶的行為線索 4.理解客戶情緒的背後 -.客户的心理創傷 -.理解創傷壓力的模式 5.刁難處境下的再建親和力 -.建立安全感 -.靈活溝通策略 -.距離心理學 6.處理衝突的RESOLVE 模式 -.豐資狀態 -.建立親和 -.期望效果 -.打開客戶心窗 -.帶領客戶 -.印證改變 -.生態平衡 General Information Teaching Language All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English) Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours IA CPD Hours: 5 MPFA Non-core CPD Hours: 5 SFC CPT Hours: 5 bookmark Bookmark this
