Property Management Workshop for Professionals – Practical Skills for Effective Communication and Complaint Handling

Introduction

• Understand the effective communication skills with customers
• Master the skills to handle customers' complaints
• Cases sharing

*Recognised activity under PMSA Continuing Professional Development Scheme

Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours

PMSA: 3 Core CPD Hours

Learning Model: Official

• Only electronic teaching material will be provided. Participants are advised to scan the QR code to download the material on the day of the course.