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Boost Your Work Competence with NLP Module 8: Handling Difficult Customers
課程目標 (This course provides Chinese objective only)
於完成課程後，學員應能 認識NLP的正向心理學 改變固有信念，建立會談策略 加強銷售技巧，激勵銷售人員達標 提升潛能，成為達標者
Content (This course provides Chinese contents only)
單元十：處理刁難客戶(5小時)
1.刁難處境的定義
2.客戶類型
-.客戶處事模式
3.刁難處境的類型
-.特難應對的人格分析
-.情緒化客戶的行為線索
4.理解客戶情緒的背後
-.客户的心理創傷
-.理解創傷壓力的模式
5.刁難處境下的再建親和力
-.建立安全感
-.靈活溝通策略
-.距離心理學
6.處理衝突的RESOLVE 模式
-.豐資狀態
-.建立親和
-.期望效果
-.打開客戶心窗
-.帶領客戶
-.印證改變
-.生態平衡
| Teaching Language | | All classes are conducted in Cantonese, supplemented with English terminology.(Except courses are specified conducted in English) | |
| Continuing Professional Development (CPD)/Continuous Professional Training (CPT) hours | | IA CPD Hours: | 5 | | MPFA Non-core CPD Hours: | 5 | | SFC CPT Hours: | 5 | | |
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